I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase, you can return your item(s) if they meet the criteria below by reaching out to us within 4 days of when your order was received. You must obtain a return authorization from us before proceeding. To do this, fill out this form. Once you receive authorization, the item(s) must be shipped to us within 4 days.
- Item(s) must be in original packaging with all tags, unworn and unwashed.
- All returns are subject to a 15% restocking fee.
- Original shipping charges are non-refundable.
- You are responsible for all return shipping charges. We are not responsible for lost or stolen return packages – please send using a tracked shipping method. If you wish to exchange an item, we will provide you with a return shipping label, free of charge (for domestic orders only)
- For hygienic reasons, all swimwear, bodysuits, undergarments, jewellery and accessories are final sale and cannot be returned or exchanged.
- Orders made with promo codes are non-refundable.
- Sale items are final sale – no returns or exchanges are allowed.
- If your returns do not meet the conditions outlined above, we reserve the right to refuse refund.
- If you receive an incorrect or damaged item, please notify us within 4 days of delivery by using this form.
ALL SALE ITEMS ARE FINAL SALE.
ALL BLACK FRIDAY, HOLIDAY SEASON AND END OF SEASON/YEAR SALES ARE FINAL SALE – NO RETURNS, EXCHANGES OR PRICE ADJUSTMENTS.