Inessa Creations
Shipping
Yes! We ship worldwide using DHL and Colissimo.
All of our products are priced in EUROS (€ EUR).
Orders will ship within 2-4 business days of the date of purchase or 2-4 weeks if item is on pre-order or personalized/customized/couture. Shipping times may vary due to availability of merchandise. As soon as your order ships you will receive an email confirmation to the email address you entered on your order. Our customer service hours are Monday through Friday 9am to 5pm EST. We are closed on weekends.
(Note: These guidelines do not permit to Black Friday, and the Sale seasons)
You will receive your order 2-6 business days from the date that it is shipped out—not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order.
Our estimated arrival time for international delivery ( we send it from Monaco) is approximately between 10-18 business days, but this may vary depending on customs policies for your country.
ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.
PLEASE NOTE: WE ARE NOT HELD LIABLE FOR ANY CUSTOMS FEES IN YOUR COUNTRY, HOLDING TIMES OR INCORRECT SHIPPING INFORMATION PROVIDED. ALLOW 48 HOURS OF PROCESSING YOUR ORDER TO RECEIVE YOUR TRACKING NUMBER AND/OR CONFIRMATION OF SHIPMENT.
INESSACREATIONS.COM is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped – we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. Certain misunderstandings may apply but evidence must be recorded, please contact customer service and we will try our best to assist you with this matter.